Experts from VR_Bank and the Skolkovo Foundation have ranked RSHB-Life Insurance among top 10 life insurers by digital transformation as they assessed digitalization efforts of the top 45 insurance companies by looking at the size of premiums they collected in 1H 2020 (net of compulsory health insurance).
Experts have used 26 indicators to evaluate how well-digitalized Russian insurers are, including financial indicators that shape a company’s role and market position, availability of online services, the number of mobile app downloads, the processing rates for applications sent via social media, as well as the ability to not only sell online but to settle an insurance claim online as well.
RSHB-Life Insurance offers investment / cumulative life cover and insurance against critical conditions. Its platform automates product sales across all currently operating digital channels and offers products priced below RUB 15,000 online. An RSHB-Life Insurance policy also includes online medical service, such as free-of-charge remote consultations, including on viral disease symptoms.
"We deal with life and health, the most valuable and essential things for every one of us, so we look to ensure smooth service and excellent customer experience throughout the country. By offering remote servicing and by computerizing our sales in all digital channels, we are able to make our services more available. As part of our ongoing digital transformation effort, with effect from July this year we made it possible for clients to file applications for term life insurance payouts from their personal areas on our website or from our mobile app. We will soon be launching new services that will ensure fast and easy communication with our clients," said RSHB-Life Insurance General Director Andrei Chuiko.
Clients can log in from their RSHB-Life mobile app, available in Google Play and Apple Store, or via web interface on RSHB-Life Insurance website.